Many of our patients will already be familiar with EMMA, our AI receptionist, who helps manage calls to the surgery and directs enquiries to the right team.
We’d like to let you know about an update to our telephone system. The option to transfer directly to reception will be removed from Thursday 11th June 2026. You will still be able to contact the surgery by phone and speak with EMMA, who will ask a few questions about your enquiry and make sure it reaches the most appropriate person or service.
You can also continue to contact us online using Anima: Anima
Anima allows you to send us a medical enquiry from the comfort of your home, anytime between the hours of 8:00 and 18:30. Every Anima request is reviewed and triaged by our duty doctor, and a member of our team will contact you with the next steps by SMS, Anima, email, or telephone, depending on your enquiry.
Prescription Requests
For prescription requests and medication-related enquiries, please use one of the following services:
Anima
Our online consultation system, which can also be used for medication-related queries: Anima
NHS App
Order repeat prescriptions and access a range of NHS services: NHS App – NHS
SystmOnline
Manage repeat prescriptions and access online services: SystmOnline Login
VoiceConnect
Our automated telephone prescription service: Voice Connect – Highlands Surgery
Thank You
Thank you for your continued support as we make these changes. By using EMMA and our online services, you will no longer need to queue for long periods of time, you will be helping us ensure that enquiries reach the right team as quickly as possible, allowing us to provide the best possible care to all our patients.
We remain committed to making it as easy as possible for you to access the care, advice, and support you need.