Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Highlands Surgery Highlands Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018....
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Privacy Notice for Candidates Applying for Work
At Highlands Surgery, we have a legal duty to explain how we use any personal information we collect about you at the organisation. We collect records during the recruitment stage...
Complaint process information
Making a complaint The Doctors and Staff at Highlands Surgery understand the importance of listening to all our service users and we value any comments you may have about the...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025